Frequently asked questions
I called/emailed and no one got back to me.
Due to the volume of inquires as we get back to regular business after the COVID 19 pandemic, we do ask for your patience while we respond to new inquiries. If you did not hear back from us right away, we were likely assisting other customers. If you do not hear from us in a few days, feel free to reach out again.
Do you deliver and pickup?
We deliver and pickup your party rental order to the NY/NJ/CT area.
How do I order rentals from you?
You can call us, email us, or use our website to add items to your cart and checkout. Our website will send your quote request to our staff and they will promptly contact you with next steps.
I’m throwing a party and I am not actually sure what I need. Can you help?
Absolutely! Contact us directly via email or phone with details of your party and our qualified Event Specialists can help you with planning your order. They know the in’s and out’s of our inventory, and can help by offering suggestions and planning. You can also book an appointment for one of our showroom locations, which is one of the most comprehensive ways to plan a rental order.
How does the “Request Quote” function on your website work?
You can shop our offerings, and complete a listing, including prices, of all items required for your event. Once satisfied with your list, you would proceed to the Checkout step and submit your request. One of our qualified Event Specialists will then contact you within 1-2 business days and walk you through the next steps. This person will also help with any additional planning, suggestions, and product questions you might have, including changes to your order, and the payment/confirmation process. Your Event Specialist will also answer delivery and pickup questions. In the unlikely event that you do not hear from us, or if your request is urgent, please contact us directly.
My event specialist says the item I want is unavailable even though it’s listed on your website. How can this be?
While we try our best to carry a large inventory, we do sell out of certain items especially during busier seasons. It’s always best to book ahead of time with a deposit to ensure availability.
Do I really get to work with a “dedicated Event Specialist”?
Please B Seated prides itself on a commitment to customer service. Many of our clients have developed a long term business relationship with an Event Specialist. Most of our staff are industry veterans who know the ins and outs of events in the tri-state area. They are in your corner, here to help you throw the perfect party.
Where do you operate?
We deliver to New York, New Jersey, and Connecticut.
Can I pickup my order to avoid the delivery fee?
Of course, our warehouse is located at 27 Seaview Boulevard, Port Washington NY 11050. Come between 9am-4pm M-F, and 9am-12pm on Saturdays. Closed on Sundays and Holidays. Check in at the front desk and then pull around the side to “Shipping and Receiving”. Return your items on the agreed upon day.
Where are your tent prices?
We need to do a site visit of the property to give you an accurate estimate.
How long do tents take to set up?
We always set up tents or lighting a day or more before your party. Large tents can take all day to multiple days to set up properly. Every job is different, so we do ask our clients to be patient and allow our crew time to properly assemble your tent or lighting structure. We will not set up tents or lighting on the same day as your party due to time restrictions.
How far in advance should I place my order?
The earlier the better, but in general, two to three weeks for larger orders. One week for smaller orders. We can generally accommodate most requests up to (2) business days before your event. Last minute order charges may apply for next day requests.
Can I alter my order after it has been placed?
You can make changes to your order up to (2) business days before. Large changes the week of the party may be subject to additional fees depending on the cost of the items. If items are special ordered, discuss the changes with your Event Specialist as they may be subject to additional fees.
How do I reserve an item?
Item reservations are ensured with a 50% deposit.
Do you have a minimum rental order for delivery?
Currently our minimum order for nearby locations is $350 in rentals. $500+ for further out locations. Minimums are for rental items, and do not include tax, labor, or delivery fees. There is no minimum order for pickups.
How long do I get to keep the rentals?
Generally for up to (3) business days. Most of our customers have orders dropped off the day before their party and picked up the day after.
What are your standard delivery windows?
In order to accommodate everyone’s rental order, our standard window for delivery and pickup is 9am-5pm. This means our crew will arrive sometime between that window. You can request smaller windows for an extra charge.
My party is over, I need you to come pickup the rentals!
Picking up the night of your party, early morning delivery, exact time delivery, and Sundays are subject to an additional fee. These must be decided ahead of time with your Event Specialist.
I’m throwing a surprise party for my beloved! I need you to secretly deliver everything.
This is really not a realistic request, we will do our best but there are no guarantees.
I need a COI for my building, can you provide one?
Yes, email your Event Specialist with the COI details and they will process your COI. Taking care of the COI early in a timely fashion is recommended.
I didn’t use the rentals I ordered, can you offer a refund?
We do not offer refunds for unused rentals.
Do you charge a fee for missing or damaged rentals?
As stated in your rental contract, Please B Seated Inc. reserves the right to charge replacement cost of missing or damaged rentals.
Do you charge a fee for stairs or distance?
In order to properly accommodate stairs or long distances from the truck to the delivery location, we do charge additional fees.
Will you set up my rentals when they are delivered?
Certain items such as farm tables, bars, heaters, will be set up on site by our crew for no additional charge. For set up of chairs and standard tables, we charge $1 per item. Feel free to share a floor plan for your event with us, and we will do our best to set up accordingly. We do not set up table settings.
What is your policy for picking up rentals?
Please have the rentals organized and located in one area, ideally in the same location they were delivered. If they are on a different floor that may be subject to an additional fee. Linens should be piled, placed in plastic bags, or in the boxes they came in. You do not need to wash dishes or glasses, but please scrape the large pieces of food, and dump out any liquid. Make sure to put items back in the containers they came in. Example being, Wine glasses in the wine glass lug, water glasses in the water glass lug. For large events and Galas, caterers will usually have a Sanit Captain whose main job is to keep the rentals organized. This helps our crew tremendously at pickup. Particularly difficult or disorganized pickups may be subject to an additional fee.